Synergy Consilium was engaged by Debswana's Gaborone head office to develop an integrated management system (ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018) as an operational guide rather than for certification. The project aligned every corporate function, tethering departmental KPIs to the board's balanced scorecard and embedding collaborative, process-driven controls across Legal, HR, Finance, SCM, Risk, Internal Audit and more.
Background: Why Debswana Chose Synergy Consilium
With diverse administrative departments and a strategic focus on performance, Debswana needed a single framework to unify processes and drive consistency. Synergy Consilium's expertise in integrated ISO systems made us the ideal partner.
Our Partnership Approach
- Executive Alignment Workshop: Brought Top Management, SHEQ, Facilities, Legal and all key departments together to map objectives and define governance.
- Integrated Documentation: Co-developed procedures, work instructions and control protocols to ensure smooth handovers and clear responsibilities.
- KPI Integration: Embedded balanced-scorecard metrics into operational processes so departmental goals drive everyday activities.
- Collaboration Framework: Established cross-functional review meetings and document-control workflows to sustain alignment.
Key Highlights of the Implementation
Process Mapping: Synergy Consilium facilitated multi-departmental workshops, and Debswana documented and validated end-to-end workflows.
Document Control: Synergy Consilium implemented a version-control system, and departments reviewed and approved updates weekly.
KPI Alignment: Synergy Consilium designed the balanced-scorecard integration, and operational targets were linked to board metrics.
Collaboration Protocol: Synergy Consilium established cross-functional review cycles, with regular inter-departmental meetings to drive improvements.
Business Impact & Operational Excellence
Unified Governance: A single management system replaced silos, improving decision-making across all functions.
Performance Focus: KPI-driven workflows ensure that every action contributes directly to strategic goals.
Operational Consistency: Standardised procedures have reduced errors and increased process transparency.
Defining a Successful Implementation Relationship
- Strategic Sponsorship: Visible executive commitment keeps the system front-of-mind.
- Co-creation: Jointly developed processes drive ownership and sustainability.
- Metric-Driven Improvement: Balanced scorecard integration makes progress measurable.
- Cross-Functional Collaboration: Regular review cycles foster teamwork and innovation.
- Continuous Refinement: Ongoing feedback loops keep the system agile.
Next Steps
If you'd like to bring your management framework into a unified, KPI-driven system, get in touch to arrange a health-check and discuss what a tailored implementation would involve.